Help & Support
We are here to ensure your conversations on SlipperyTalk run smoothly, privately, and reliably. Whether you have questions regarding your account, technical performance, billing, or safety controls, our team is ready to assist.
Contact Customer Care
For all questions, feedback, or technical issues, reach out to our dedicated support desk:
- Official Support Email: support@slipperytalk.com
- Operating Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
- Expected Response Window: Within 24 to 48 business hours
How to Get Your Issue Resolved Faster
When emailing support@slipperytalk.com, providing key details helps our engineering and operations team diagnose and resolve your ticket quickly:
- Account Identifier: Your registered username, pseudonym, or account email address.
- Topic of Inquiry: Specify your inquiry type in the subject line (e.g., [Billing], [Technical Bug], [Audio Issue], or [Account Request]).
- Clear Description: A brief explanation of what happened, including companion name, time of incident, and expected outcome.
- Device & Environment: Your operating system and platform (e.g., Android 15, iOS 18, or Web/Chrome).
- Visual Context: Attach screenshots, transaction receipts, or screen recordings if applicable.
Common Support Topics
1. Billing & Point Balances
- Purchases & Delivery: Slippery Points are credited immediately upon confirmed transaction completion. If points fail to reflect in your balance after checkout, email us with your payment transaction ID or digital receipt.
- Discreet Billing Inquiries: All transactions are processed under neutral, generic billing descriptors on your card or bank statement to safeguard your discretion.
- Duplicate Charges: If a network interruption caused duplicate processing, contact us for prompt reconciliation and refund processing.
2. Voice Calls & Audio Troubleshooting
- Call Disconnections: Voice interactions require an active, stable internet connection. If calls drop or audio fails to stream, refresh the application and check your microphone permissions.
- Audio Processing: Real-time speech streaming is transient and zero-latency optimized. Raw call audio is never archived or recorded on our servers.
3. Privacy & Data Requests
- Chat Memory Management: You can clear conversational threads or toggle chat-saving settings directly from your in-app interface.
- Complete Account Erasure: To permanently delete your profile, registered email, and associated system logs, send an email to support@slipperytalk.com with the subject line "Data Deletion Request".
4. Safety & Content Reporting
- Model Responses: All characters are fictional AI models. If a companion generates an output that violates community standards or causes discomfort, report it via the in-chat flag or email us the transcript details for engineering review.
Corporate & Grievance Information
In compliance with statutory digital intermediary rules and data protection requirements:
- Registered Brand: SlipperyTalk
- Statutory Framework: Maharashtra Shops and Establishments Act
- Registered Location: Pune, Maharashtra, India – 411001